This declaration on accessibility applies to the https://www.plantours-kreuzfahrten.de/en/ published website of the

plantours & Partner GmbH
Holzdamm 28-32
DE-20099 Hamburg
Telefon: +49 (0)40-2393 680-0
Email: info@plantours-kreuzfahrten.de

As a legal entity under public law within the meaning of Section 2 of the Hamburg Disability Equality Act (hereinafter referred to as HmbBGG), we endeavor to make our websites and mobile applications accessible in accordance with the provisions of the HmbBGG and the Hamburg Barrier-free Information Technology Ordinance (hereinafter referred to as HmbBITVO) for the implementation of Directive (EU) 2016/2102.

Status of compliance with the requirements
The accessibility requirements result from Section 1 HmbBITVO in conjunction with Sections 3 (1) to (4) and Section 4 of the Federal BITV, which was issued on the basis of Section 11 HmbBGG.

The review of compliance with the requirements is based on an independent audit dated 05.06.2025. The review has shown that this website does not fully comply with the accessibility regulations applicable to us.
In detail:

Incompatibility with accessibility legislation
Non-accessible content

• Incomplete keyboard operability
• Insufficient contrast and visual feedback in some areas
• Lack of alternative texts and ARIA labels make it difficult to use with screen readers
• Forms not fully accessible

We will endeavor to resolve these incompatibilities as quickly as possible. Please use our telephone support until the problem has been resolved..

Telephone support for people with disabilities
We have a telephone support hotline for people with disabilities and users of assistive technologies. You can reach them at the following telephone number: +49 (0)40 / 2393 680-0

Arbitration procedure
If no satisfactory solution has been found even after your feedback to the above-mentioned contact, you can turn to the arbitration board in accordance with Section 13 a HmbBGG. The arbitration board has the task of supporting an out-of-court settlement of disputes between people with disabilities and public bodies on the subject of accessibility. The conciliation procedure is free of charge. No legal assistance is required.
Further information can be found at https://www.hamburg.de/schlichtungsstelle-behinderung.

How to contact the conciliation body:
E-Mail: schlichtungsstelle-hmbbgg@soziales.hamburg.de
Post: Schlichtungsstelle HmbBGG
c/o Öffentliche Rechtsauskunft- und Vergleichsstelle (ÖRA)
Dammtorstraße 14, DE-20354 Hamburg